Returns & Exchanges

At NEMO Equipment, we stand behind the quality of our gear and want you to be fully satisfied with your purchase. If your item isn't the perfect fit for your next adventure, you can return or exchange it within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email and attach it securely to your package.

• 3.
  Pack and Ship

  Place the items in their original packaging with all tags attached and drop the parcel off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned gear, we will process your refund or ship out your exchange within 5-7 business days.