Frequently Asked Questions

Everything you need to know about your NEMO Equipment order.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking number so you can follow your package's journey.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a domestic return.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How do I care for my NEMO apparel?

To maintain the quality of your garments, we recommend machine washing cold with like colors and tumble drying on low. Always refer to the specific care label inside each piece.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your products sustainably made?

At NEMO Equipment, we prioritize ethical manufacturing and sustainable sourcing, utilizing organic cotton and recycled polyesters whenever possible to minimize our environmental footprint.